Customer Creation

Creating a customer

Customer creation is done on the Relationship Officer (RO) user role.

  1. Go to Registry module.

  2. Under registry go to Customers.

  3. Click + New Customer button on the top left

  4. In Customer creation, fill the following details:

    1. Personal Details

    2. Location Details

    3. Professional Details

    4. Next Of Kin Details

    5. Guarantor Details

    6. Branch Details

    7. Documents

Adding Personal Details

Property
Description

Title

A respectful prefix used to address the customer, such as Mr., Mrs., Dr., etc.

First Name

The given name of the customer

Middle Name

The middle name of the customer

Last Name

The surname or family name of the customer

Gender

The gender of the customer,

Date of Birth

The specific date on which the customer was born

ID Type

The specific type of identification document used to uniquely identify the customer, such as National ID, Passport, Driving License, Alien ID, etc.

ID Number

The unique identifier assigned to the customer based on the selected ID type

Email Address

The electronic mail address of the customer

Mobile No

The mobile phone number of the customer

Marital status

The current marital status of the customer, indicating whether they are single, married,widowed

Adding Location Details

Property
Describtion

Country

The nation in which the customer resides or operates

County

A territorial division within a country, providing more localized context for the customer's residence

Constituency

A Customers electoral district within a county

Ward

Customers smaller administrative division within a constituency

Market

The specific market or trading center associated with the customer's residential area

Physical Address

The specific location where the customer resides or conducts business

Residence Type

The classification of the customer's residential status, indicating whether they are an owned, family, rented, leased

Years Lived at Residence

The duration of time that the customer has resided at their current residential address

Adding Professional Details

Property
Description

Industry Type

The category or sector in which the business operates

Business Type

The specific type of the business within the chosen industry

Income Source

The primary source of income for the customer either employed or business owner.

Income Range

The range of income earned by the customer

Business Description

A brief overview or narrative describing the nature customer's business

Business Operation Yrs

The number of years the business has been in operation

Business Location Status

The current status of the business location, indicating whether it is owned, rented, leased, or temporary.

Business Location

The physical address of the customers business premises

Business Licensed

A binary choice indicating whether the business is licensed or not.

Adding Next of Kin Details

Property
Description

First Name

The given name of the customer's next of kin

Last Name

The Last name of the customer's next of kin

Relationship

The personal relationship between the customer and their next of kin

Mobile Number

The mobile phone number of the customer's next of kin,

Adding Guarantor Details

Property
Description

First Name

guarantor given name

Last Name

guarantor last name

ID Type

The specific type of identification document used to uniquely identify the guarantor, such as National ID, Passport, Driving License, Alien ID, etc.

ID Number

The unique identifier assigned to the guarantor based on the selected ID type

Mobile Number

The mobile phone number of the guarantor

Adding Branch Details

Property
Description

Branch

The specific branch within the financial institution where the customer is conducting their business

Loan Officer

Relational Officer associated with creating the customer

Scored Amount

The amount assigned by the loan officer based on the customer's creditworthiness

Loan Category

The specific category of loan that the customer is applying for within the financial institution

Adding Documents

Property
Description

ID Front

Image of the front side of the customer's identification document

ID Back

Image of the back side of the customer's identification document

Passport Photo

A recent photograph of the customer

Business Premises Photo

A photograph depicting the customer's business premises

Guarantor ID (Front)

Image of the front side of the guarantor's identification document

Guarantor ID (Back)

Image of the back side of the guarantor's identification document

Guarantor Passport Photo

A recent photograph of the guarantor

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